How do I qualify for the cross-collab incentives?
Back this campaign and The Metacosm Chronicles' campaign before both campaigns end to qualify for our special cross-collab incentives.
Last updated: January 10, 2025 11:47
Will these pins be available for pre-order after the campaign ends?
Yes. If you missed out on pledging during the campaign, you will also have the chance to pre-order the pins for a limited time after the campaign ends. However, any Backerkit early-bird perks, pledge bonuses, or freebies will not be available in the pre-order store.
Last updated: January 04, 2025 18:50
Will these pins be available on the online store in the future?
Any extra pins left over from this campaign will be available in the online store, however, we cannot guarantee every design will be in stock.
Last updated: January 04, 2025 18:51
What is your return policy?
All merchandise sold is non-exchangeable and non-refundable.
Last updated: January 10, 2025 11:47
How do I contact the creator?
For any questions, concerns or inquiries, please contact us via email: [email protected]. Thanks!
Last updated: January 10, 2025 11:48
How do I qualify for the campaign freebies?
Please read our pledge bonus section on how to qualify for freebie pins. Pre-orders do not qualify for cross/group-collab incentives or any pledge bonuses from the campaign. Any pins left over from this campaign will be available on the online store for purchase.
Last updated: October 03, 2025 08:48
I need help with my pledge, where can I contact the creator?
For any comments, questions or concerns, please contact us through the community section of the project page or email us directly at [email protected].
Last updated: February 13, 2025 01:38
What is BackerKit?
BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!
The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.
How does BackerKit work?
After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.
I never received my invitation. How do I complete the survey?
The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.
Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.
To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.
How do I update my shipping address?
BackerKit allows you to update your shipping address until the shipping addresses are locked by the project creator. To update your address, go back to your BackerKit survey by inputting your email here.
When will my order be shipped, charged or locked?
That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.
I completed the survey, but haven't received my rewards yet. When will they arrive?
As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.