💌 Survey Issues Have Been Fixed & All Surveys Have Been Sent Out! 💌
1 day ago
– Fri, Feb 21, 2025 at 12:17:38 PM
Hello Adventurers,
Thank you to everyone who submitted their surveys and informed us about any issues! We greatly appreciate your feedback, patience and support. Here is a summary of all the survey changes and current updates:
Thank you to everyone who submitted their surveys and informed us about any issues! We greatly appreciate your feedback, patience and support. Here is a summary of all the survey changes and current updates:
✍️ All Survey Issues Have Been Fixed! ✍️
Thank you for the survey feedback, the following survey issues have been fixed:
- The Adventure Loot Pin Campaign Add-On showing as "Mini Filler Pin Mystery Blind Bag".
- The Golden Dagger Pin Freebie showing as two separate items for bundle pledge level tiers.
For backers whose surveys were affected by these issues, your surveys have been reverted to incomplete and an email reminder has been sent to inform you to complete your survey once more. A major thank you to the Backerkit Support team for quickly helping us resolve these issues! We apologize for any confusion or frustration this situation may have caused.
If there are any other issues or concerns with the survey, please reach out to us on Backerkit or email us at: [email protected].
💌 All Surveys Have Been Sent Out! 💌
By this time the rest of the surveys should have been sent out. Please check your email inboxes/spam boxes for your survey email. You can change or update your survey responses as many times as you wish until March 12th, 2025. If you need help finding your survey, you can also use this link: https://weapons-of-heroes-4.backerkit.com/
⏰ Survey Responses Due March 9, 2025 ⏰
We kindly ask that all survey responses be submitted by March 9th, 2025. We cannot fulfill your pledge rewards without your survey response. The final order quantity of pins will also be based on the responses received by this date. We will be locking surveys and charging cards on March 12, 2025. Please ensure that your payment methods are correct and up-to-date by that time.
🇨🇦 Canada Tracked Shipping Upgrade Add-On Now Available 🇨🇦
A tracked shipping upgrade for Canadians is now available as an add-on in the survey and pre-order store. The base shipping rate for Canada is $3 CAD (Lettermail - No Tracking). Any Canadian backers who wish to upgrade to tracked shipping, please add the shipping upgrade add-on (+$7 CAD) to your pledge.
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If you pledged for any of the full collection pledge levels, the tracked shipping upgrade is automatically applied at checkout ($3 CAD Base Shipping + $7 CAD Tracked Shipping Upgrade). All other shipping rates have tracked shipping included.
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If you pledged for any of the full collection pledge levels, the tracked shipping upgrade is automatically applied at checkout ($3 CAD Base Shipping + $7 CAD Tracked Shipping Upgrade). All other shipping rates have tracked shipping included.
Canadian backers will also see their tax total as GST + GST Shipping (sales tax + sales tax on shipping) in their survey balance.
💵 Reminder to Double-Check Payment Method! 💵
Thank you to everyone who has updated their payment methods. We currently have 15 backers whose payment method has failed. We kindly ask that backers double-check if their method of payment is up-to-date and that the correct card information is on file. The charge will appear on your bank statement as MOCHIVILLE.
Thank you all again for your patience and support! We can't wait to start production soon 🥰. If you have any questions, comments, or concerns, please do not hesitate to reach out to us! Thank you.
Have a great day,
Mochiville
Mochiville